Desi65 Terms and Conditions — Complete Terms of Use

1 General Terms & Conditions

Desi65 (hereinafter referred to as the "Platform" or "we") is an online gaming platform operating under an international license. These Terms and Conditions constitute a legally binding agreement between desi65 and its users (hereinafter referred to as "players").

By using the desi65 website, app, or any of our services, you agree to these Terms and Conditions. If you do not agree with any part of them, please refrain from using the platform.

These Terms and Conditions are available in both English and Bengali. In the event of any discrepancy, the English version shall prevail. The Bengali translation is kept as accurate as possible for the convenience of Bangladeshi players.

2 Account Registration & Eligibility

To create an account on desi65, you must meet the following eligibility requirements:

• You must be at least 18 years of age.
• You must register using your real name and accurate personal details.
• Each person may hold only one account. Multiple accounts are strictly prohibited.
• All information provided at registration must be truthful, accurate, and up to date.
• Online gaming must be legally permitted under the laws of your country of residence.
• You are required to manage your own account; operating an account on behalf of another person is not permitted.

After registration, desi65 may request government-issued ID, proof of address, or other documents for identity verification at any time. Failure to provide these may result in a temporary account suspension.

3 Age Verification & KYC

Desi65 strictly prohibits underage gaming. The platform is intended solely for individuals aged 18 and above.

The following documents may be required as part of the KYC (Know Your Customer) process:

• A scanned copy of your National ID (NID) or passport.
• A recent utility bill or bank statement (for proof of address).
• Proof of payment method ownership (where applicable).

Desi65 reserves the right to withhold large withdrawal amounts until KYC verification is complete. This is done in accordance with international standards for player protection and anti-money laundering.

4 Deposit Policy

Deposits on desi65 can be made via Mobile Banking, Nagad, Rocket, and other approved payment methods. Deposit rules:

• The minimum deposit amount may vary depending on the payment method selected.
• Deposits are usually credited instantly; if there is a delay, please contact support.
• Deposits must be made using your own payment method only.
• Third-party deposits are strictly prohibited and may result in account closure.
• Deposited funds are credited directly to your gaming balance, not as a bank transfer.

5 Withdrawal Policy & Process

Withdrawing your winnings from desi65 is a simple and transparent process. Withdrawal rules:

• KYC verification must be completed before submitting a withdrawal request.
• Withdrawals can only be processed via the same payment method used for the original deposit.
• The minimum withdrawal amount is BDT 500.
• Standard withdrawal requests are processed within 30 minutes to 2 hours.
• Priority withdrawal service is available for VIP members.
• To withdraw from your bonus balance, the applicable wagering requirements must be met.
• Unusual or suspicious withdrawal requests may require additional time for verification.

6 Bonus & Promotion Terms

Desi65 offers a variety of bonuses and promotions. Each bonus comes with its own terms that must be met. General bonus rules:

• The welcome bonus is available to new members only and can be claimed once on the first deposit.
• Withdrawing bonus funds typically requires completing a wagering requirement of 20x to 30x.
• Bonuses are generally valid for 7 to 30 days from the date of issue.
• A maximum bet limit applies when using bonus funds — generally BDT 500 per bet.
• Bonuses are not available on all games; the list of eligible games can be found on the promotions page.
• Any attempt to abuse bonuses or commit fraud will result in bonus cancellation and account suspension.

Desi65 reserves the right to modify, suspend, or cancel any bonus offer at any time. Benefits already earned on active bonuses will remain unaffected.

7 Gaming Rules & Fairness

All games on desi65 operate using internationally certified RNG (Random Number Generator) technology, audited and certified by independent third parties.

• The outcome of every game is entirely random and unbiased.
• If a technical issue occurs during gameplay and the game is interrupted mid-session, the relevant betting round will be considered void and the stake will be refunded.
• If a disconnection affects the outcome of a game, the server record will be considered final.
• Game rules and RTP (Return to Player) information are available in the info section of each game.
• In Live Casino games, the dealer's decision is final.

If a technical fault is identified in any game, desi65 reserves the right to temporarily suspend that game while the issue is resolved. Any bets placed during this period will be voided and refunded.

8 Prohibited Activities

The following activities are strictly prohibited on desi65 and may result in account closure and balance forfeiture:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system or collecting bonuses through fraudulent means.
• Money laundering or suspicious financial activity.
• Using bots, software, or automated systems to play games.
• Attempting to exploit platform vulnerabilities or bugs.
• Harassing or threatening other players or desi65 staff.
• Operating an account using a false identity or fraudulent information.
• Collusion or manipulation of betting patterns.

9 Account Suspension & Closure

Desi65 may temporarily suspend or permanently close an account under the following circumstances:

• In the event of a breach of these Terms and Conditions.
• If KYC verification has not been completed or false information has been provided.
• If suspicious financial activity is detected on your account.
• In the case of self-exclusion at the player's own request.
• As directed by the relevant regulatory authority.

Upon account closure, any valid balance (if applicable and where no policy violation has occurred) will be returned. However, if the account is closed due to prohibited activity, the balance may be forfeited.

10 Responsible Gaming

Desi65 places responsible gaming at the top of its priorities. We believe gaming should be a source of entertainment, not financial stress. To that end, we offer the following tools:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Session Time Limits: Set a time limit for each gaming session.
• Reality Check: Receive regular reminders showing how long you have been playing.
• Cooling-Off Period: Temporarily deactivate your account for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: Option to close your account for a period of 6 months or permanently.

If you feel that gaming is having a negative impact on your life, please do not hesitate to contact our support team. We are always here for you.

11 Privacy & Data Protection

Desi65 takes the protection of your personal information very seriously. Our Privacy Policy details how we collect, use, and safeguard your data.

• Your information is never sold to third parties.
• Your data is used solely for service improvement, KYC verification, and legal compliance.
• All data is secured with SSL encryption.
• You may request to view or correct your stored personal information at any time.

For more details, visit our Privacy Policy Read the page.

12 Dispute Resolution Process

For any dispute or complaint, please follow the steps below:

• Step 1: First, reach out to our support team via live chat or email.
• Step 2: Our support team will provide an initial response within 48 hours and review your issue accordingly.
• Step 3: Complex matters will be escalated to senior management.
• Step 4: If an internal resolution is not possible, you will have the option to escalate your complaint to the relevant regulatory authority.

All desi65 operations are conducted under an international gaming license. In the event of any legal dispute, the jurisdiction of the licensing authority shall apply.

13 Terms & Conditions Update Policy

Desi65 reserves the right to modify these Terms and Conditions, in whole or in part, at any time. In the event of changes:

• A clear notice will be displayed on the website.
• Advance notice of significant changes will be sent to your registered email address.
• The effective date of any updated terms will be clearly stated.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.

14 Contact & Support

If you have any questions or need clarification regarding these Terms and Conditions, please contact our support team. We provide 24/7 assistance.

• Live Chat: Click the chat icon in the bottom-right corner of the website.
• Email: [email protected] (responses are typically provided within 24 hours).
• Support is available in Bengali — feel free to reach out in your own language.

Our team is committed to ensuring the best possible gaming experience for you. Do not hesitate to reach out whenever you need assistance.